Privacy Policy

We collect information that identifies you ("Personal Information") to run our website, fulfill your orders, and provide customer support.

 

1. Information We Collect and Why

 

We collect Personal Information in three categories:

Device Information

• Examples: Browser version, IP address, time zone, cookie information, pages you view, and how you interact with the Site.

• Purpose: To load the Site correctly for you and analyze usage to optimize our service.

• Source: Collected automatically using cookies, log files, and similar tracking when you access our Site.

• Disclosure: Shared with our website platform, Wix.

Order Information

• Examples: Name, billing address, shipping address, payment information (including credit card numbers), email, and phone number.

• Purpose: To process payments, arrange shipping, fulfill our contract with you, screen for fraud, and send you order-related and marketing communications (based on your preferences).

• Source: Collected directly from you.

• Disclosure: Shared with our website platform, Wix.

Customer Support Information

• Purpose: To provide customer support when you contact us.

• Source: Collected directly from you.

 

2. Sharing Personal Information

 

We share your data with service providers and for legal reasons:

• Service Providers: We use Wix to power our online store. You can read how they use your data by reviewing their privacy policy on their website.

• Legal Compliance: We may share your data to comply with applicable laws, respond to legal requests (like a subpoena or search warrant), or protect our rights.

 

3. Behavioural Advertising

 

We use your Personal Information to send you targeted advertisements and marketing we believe may interest you:

• Google Analytics: We use this to understand customer use of the Site. Read Google's policy here: [https://policies.google.com/privacy?hl=en]. You can opt-out here: [https://tools.google.com/dlpage/gaoptout].

• Advertising Partners: We share information about your Site use and purchases with advertising partners, sometimes through cookies, to deliver our ads on other websites.

• Opt-Out: For more information on targeted advertising, visit: [http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work]. You can opt-out of many services here:

  • FACEBOOK: [https://www.facebook.com/settings/?tab=ads]

  • GOOGLE: [https://www.google.com/settings/ads/anonymous]

  • BING: [https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

  • Digital Advertising Alliance opt-out portal: [http://optout.aboutads.info/]

 

4. Use and Retention of Information

 

• Usage: We use your Personal Information to provide services, including offering products, processing payments, shipping, and sending you updates on products and offers.

• Retention: We keep your Personal Information for our records after an order is placed, unless and until you ask us to erase it.

 

5. Minors

 

The Site is not intended for individuals under the age of 19. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us immediately to request deletion.

 

6. Your Rights (EEA and California Residents)

 

If you are a resident of the EEA (GDPR) or California (CCPA), you have the right to access the data we hold, request its correction or update, request its erasure, and port it to a new service.

• To exercise these rights, please contact us using the information below.

• Your data is initially processed in Ireland and then transferred for storage and processing to locations outside of Europe, including Canada and the United States.

 

7. Cookies and Do Not Track

 

• Cookies: We use cookies to improve your browsing experience and remember preferences. Most cookies are persistent, lasting between 30 minutes and two years. You can manage cookies in your browser settings, but blocking them may negatively impact your user experience.

• Do Not Track: Because there is no consistent industry standard, we do not change our data collection practices when we detect a "Do Not Track" signal from your browser.

 

8. Changes and Contact

 

• Changes: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

• Contact: For questions, complaints, or to exercise your rights, please contact us:

  • E-mail: Info@SilkVapeStore.com

  • Mail: [Mailing address]

If you are not satisfied with our response to a complaint, you have the right to lodge your complaint with the relevant data protection authority.

Last updated: Oct 07.