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Refund Policy

SilkVapeStore.com ("we," "us," or "our") operates this website and offers all information, tools, and services available here to you, the user, provided you agree to these Terms of Service.

By accessing our site, browsing, or purchasing from us, you agree to be legally bound by these Terms of Service (the "Terms"). Please read these Terms carefully before using the site. If you do not agree to all the Terms, you may not access the website or use any of its services.

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1. General Conditions and Use of Service

 

  • Acceptance: By agreeing to these Terms, you confirm you are at least the Age of Majority in your state or province of residence.

  • Prohibited Use: You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws). You must not transmit any malicious code, viruses, or worms.

  • Termination: Any violation of these Terms will result in the immediate termination of your services.

  • Right to Refuse: We reserve the right to refuse service to anyone for any reason at any time.

  • Content Transmission: You understand that your content (excluding encrypted credit card information) may be transferred unencrypted over various networks.

  • No Reproduction: You may not copy, sell, resell, or exploit any portion of the service or content without our express written permission.

Our website is hosted on Wix. They provide the e-commerce platform that allows us to sell products and services to you.

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2. Accuracy, Prices, and Product Availability

 

  • Information Accuracy: We are not responsible if the information on this site is not accurate, complete, or current. Rely on the material on this site at your own risk; it is intended for general information only.

  • Price Changes: Prices for our products are subject to change without notice.

  • Service Modifications: We reserve the right to modify or discontinue the Service (or any part of the content) at any time without notice, and we will not be liable to you or any third party for such changes.

  • Product Description: We make every effort to display product colors and images accurately, but we cannot guarantee that your monitor's display will be exact.

  • Sales Limits: We reserve the right to limit the quantities or sales of our products or services to any person, region, or jurisdiction on a case-by-case basis. We can discontinue any product at any time.

  • No Warranty: We do not guarantee that the quality of products or services you purchase will meet your expectations, or that any errors in the Service will be corrected.

  • Product Replacements: We reserve the right to replace out-of-stock products with a more expensive model of a similar likeness at our expense.

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3. Billing and Account Information

 

  • Order Refusal/Cancellation: We reserve the right to refuse any order or to limit or cancel quantities purchased. This includes orders under the same account, credit card, or shipping address. If we change or cancel an order, we will attempt to notify you using the contact information provided. We may prohibit orders that appear to be placed by dealers or resellers.

  • Account Obligation: You agree to provide and promptly update current, complete, and accurate purchase and account information (including your email address and payment details) so we can complete your transactions and contact you as needed.

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4. Third-Party Tools and Links

 

  • Optional Tools: We may provide access to optional third-party tools "as is" and "as available," without any warranties or endorsement. Your use of these tools is entirely at your own risk and discretion.

  • Third-Party Links: Our service may contain links to third-party websites not affiliated with us. We are not responsible for the content, accuracy, policies, or practices of any third-party websites or for any harm or damages related to transactions made through them. Review the third-party's policies carefully before engaging in any transaction.

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5. User Comments and Feedback

 

  • License to Use: If you send us comments, suggestions, ideas, or other materials ("comments"), you agree that we may use, edit, copy, publish, distribute, and translate those comments in any medium, at any time, without restriction and without compensation to you.

  • Content Moderation: We may, but are not obligated to, monitor, edit, or remove content we deem unlawful, offensive, threatening, libelous, or in violation of these Terms or any party's intellectual property.

  • User Responsibility: You are solely responsible for any comments you make and their accuracy. Your comments must not violate any third-party rights or contain unlawful or abusive material, or any computer viruses/malware.

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6. Errors and Omissions

 

  • We reserve the right to correct any errors, inaccuracies, or omissions (including those related to product descriptions, pricing, or availability) and to change information or cancel orders at any time without prior notice (even after you have submitted your order). We are not obligated to update information unless required by law.

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7. Prohibited Uses

 

You are prohibited from using the site or its content for:

  • Any unlawful purpose;

  • Infringing upon our or others' intellectual property rights;

  • Harassing, abusing, insulting, or discriminating against others;

  • Submitting false information or transmitting malicious code;

  • Collecting or tracking others' personal information (phishing, spamming, scraping, etc.);

  • Any obscene or immoral purpose;

  • Interfering with or circumventing the security features of the Service.

We reserve the right to terminate your use of the Service for violating any Prohibited Uses.

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8. Disclaimer of Warranties and Limitation of Liability

 

  • AS IS Basis: Your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you are provided 'as is' and 'as available,' without any warranties or conditions of any kind (including implied warranties of merchantability, fitness for a particular purpose, or non-infringement).

  • No Guarantee: We do not guarantee that your use of our service will be uninterrupted, secure, timely, or error-free.

  • Liability Limit: In no case shall SilkVapeStore.com, our directors, employees, affiliates, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages (including lost profits, lost revenue, loss of data, etc.) arising from your use of the service or any products procured using the service. Our liability is limited to the maximum extent permitted by law.

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9. Indemnification

 

You agree to indemnify, defend, and hold harmless SilkVapeStore.com and our affiliates, partners, officers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

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10. Governing Law

 

These Terms of Service shall be governed by and construed in accordance with the laws of Canada.

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11. Changes to the Terms

 

The most current version of the Terms of Service can be reviewed on this page at any time. We reserve the right to update, change, or replace any part of these Terms at our sole discretion by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website constitutes acceptance of those changes.

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12. Contact Information

 

Questions about the Terms of Service should be sent to us at Info@SilkVapeStore.com.

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